EXCHANGES AND REFUNDS

 

1. Returning your product because you changed your mind 

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you an exchange or refund, as long as your returned product is in the same condition when bought from us.

Note that there are some products that cannot be returned if they do not meet your expectations, due to safety and hygienical rules:

  • Pierced earrings
  • Face coverings
  • Swimwear  (where the hygiene seal has been removed)
  • Lingerie briefs and stick-on bras
  • Bedding
  • Mattresses (unless indicated in a supplier promotion)
  • Beauty products
  • Toilet seats and brushes
  • Personal care products (such as electric razors, breast pumps)

2. Returning a faulty item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

For online purchases, we’ll refund the standard delivery charge if the full order is returned within 14 days.

Your statutory rights are not affected by our policy. For further assistance please CONTACT us